Effective Date: November 1, 2025
Last Updated: November 1, 2025
NuVista Mental Health and Wellness (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information in accordance with applicable laws, including HIPAA where applicable.
- Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, phone number, email address, mailing address
- Health Information: Medical and mental health history, medications, treatment plans
- Technical Information: IP address, browser type, device information
- Communication Data: Messages sent via SMS, phone, email, or patient portal
- How We Use Your Information
We use your information to:
- Provide psychiatric evaluation and treatment
- Communicate regarding appointments, medications, and care
- Send appointment reminders and service-related notifications
- Process billing and insurance claims
- Improve our services and website functionality
- SMS Messaging & Communication Disclosure
By providing your phone number, you consent to receive SMS (text) messages from NuVista Mental Health and Wellness for purposes including:
- Appointment reminders
- Care coordination
- Medication-related communication
- Administrative notifications
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS messaging at any time by replying “STOP.” For assistance, reply “HELP” or contact us directly.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
- Sharing of Information
We do not sell your personal information.
We may share information only as necessary:
- With healthcare providers involved in your care
- With insurance companies for billing purposes
- With secure service providers (e.g., electronic medical records, communication platforms such as RingCentral)
- When required by law
All third-party services are required to maintain confidentiality and security.
- HIPAA & Data Security
We implement administrative, technical, and physical safeguards to protect your information.
However, no electronic transmission (including SMS) is 100% secure. By using our communication services, you acknowledge this risk.
- Your Rights
You have the right to:
- Access your records
- Request corrections
- Request restrictions on certain disclosures
- Withdraw consent for communications
To exercise these rights, contact us using the information below.
- Website & Cookies
Our website may use cookies or analytics tools to improve user experience. You may disable cookies through your browser settings.
- Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
- Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
- Contact Information
NuVista Mental Health and Wellness
Phone: 432-200-4688
Fax: 509-495-1135
Email: info@nuvistawellness.com
Website: nuvistawellness.com
SMS Data Privacy & No Sharing Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.